What is your quote process?
- Email to your sales engineer or firstname.lastname@example.org
- Due date on RFQs is noted and sent to estimating department
- Quote is entered into estimating software
- Estimating engineer estimates the labor and material
- Quote is finalized by our company owner and emailed to customer with price and lead time
What is your order process?
- Purchase order contract review
- Job process write up
- Equipment scheduling
- Material procurement
- Purchase order acknowledgement
How do you handle post sale service?
- Sales engineer field follow up appointment
- Ensure we are providing value in price, quality and lead time
- Yearly customer feedback surveys
Do you track on-time delivery?
On-time deliveries are tracked by customer.
Do you track your quality rating?
Yes, we calculate our quality rating on a quarterly basis.